Store – FAQ


How quickly do you ship products?

Unless stated as a pre-order, products are shipped within 2 business days from purchase. Extenuating circumstances, such as public holidays, may delay the shipping, but will always be stated in the product itself.

Which postal carriers do you use? 

For all domestic purchases we ship via Royal Mail 1st Class signed for to ensure safety with tracking for both the customer and us, BSMNT. 

Royal mail aim to deliver within 1-2 business days. 

For international orders we use a DHL, UPS or DPD depending on your location, for any further questions regarding shipping please contact us at 

International orders take on average 5-14 days dependent on your location, taxes may be due on any imported product which the customer is responsible for. 

How do your products fit?

All BSMNT product have been designed by The Basement Team, with a developed fit and the finest materials.